How to upgrade Samsung Galaxy Ace through Samsung Kies?

Posted on September 24, 2011 by Praky G

NOTE: The lastest version of this article has moved here. Please bookmark the new site.

The latest firmware for Indian region is now Android Gingerbread 2.3.4 KQ5. Ace originally shipped with Froyo 2.2.1 KC1.
Here is a comprehensive tutorial to upgrade your phone via Kies.Agreed that Kies 2.x isn’t the best & most reliable Piece of software around, but frankly if you have seen Kies 1.x, you will relieved to be using 2.x.

So you might run into trouble while upgrade, but I have provided fix for that.

Without further ado… Here you go…

Install Samsung Kies from the CD provided with the handset. If you don’t have the CD, you can download Kies from Samsung’s website here. You need a latest version of Kies otherwise you will not get the latest version of Android. If you installed Kies from CD then check for any Kies updates.
Note- If you installed Kies after downloading from website then install USB drivers manually by going to Tools->Install Driver in kies.
When the installation is complete. open Kies and connect your phone using data cable.
As soon as you connect your phone to your PC, you will get a notification that a new firmware version is available and it will ask you to upgrade. Choose Update button to update it now.
Click on Start upgrade. (Note- A full battery is not necessarily required)
When the update process starts, it will start downloading firmware upgrade components. You can take a backup of your contacts and bookmarks when prompted. The upgrade won’t result in losing your data, sms, contacts or Apps. But it is still a good idea to have in case something might go wrong.
Now the firmware download will start and it will take around 5 minutes to download the necessary files (I was on a fast connection, it might take you more time). Don’t disconnect your phone while upgrade is under process. After the download, the dialog will say “upgrading firmware” & your phone will boot into recovery. But it has a bad habit of getting stuck at 0%. So if you are stuck, do this-
- Disconnect cable (though the dialog explicitly says not to do this)
- Restart phone.
- Close kies (or force close if it goes unresponsive.)
- Try to reconnect. If Kies doesn’t detect your phone now, then don’t worry, reinstall kies and usb drivers.
When the update process will finish, a window will pop up saying Firmware upgrade complete.
Your phone will reboot & voila!!

Now you are using Android 2.3.4 DDKQ5 on Samsung Galaxy Ace officially.

An easier but unofficial method will be to update your phone directly by ODIN. Here is the tutorial-
>> How to upgrade Samsung Galaxy Ace via ODIN.

Leave comments if you ran in trouble.

44 thoughts on “How to upgrade Samsung Galaxy Ace through Samsung Kies?”

anna on February 26, 2014 at 12:14 AM said:

hiii,. can any one tell me when i am connecting the cable with pc. it is not connected with kies. it just say connection failed. is it possible any samsung cable can support the kies with ur samsung cell phone. i hv glaxy ace3. please guide me

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Aishwarya on November 1, 2013 at 4:43 PM said:

while upgrading, my phone went blank. and I a msg saying “unexpected error in your device.” plz help

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Bharat on April 17, 2013 at 9:42 AM said:

Thanks for giving such a nice tips but I want to re-install android 2.3.6 on galaxy ace s5830 to resolved some system error. So can you assist me?

Thanks in advance.

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Yester on January 21, 2013 at 4:46 PM said:

Thanks Praky!

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Mandar Parab on January 7, 2013 at 12:06 PM said:

Good Article…. I have upgraded successfully my Samsung Galaxy Ace Duos Mobile… !!!
Read instruction step by step and follow.

Mandar Parab

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charley on December 24, 2012 at 9:03 PM said:

after it’s installed the firmware components it just freezes and doesn’t go onto the next step?

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Daffy on November 15, 2012 at 12:36 AM said:

Hey thank you soooo much for the detailed procedure…:)
i updated my ace without any hassle…thanks to you! 🙂

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SMKELLY on November 1, 2012 at 5:57 PM said:

When I connect my phone with the USB there is no notification giving me the option to update?

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sony on October 31, 2012 at 9:27 PM said:

alwys stop at 99% my firmware update whyyyyyyyyyyyyyyy help me

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- Oliver Januin on December 7, 2012 at 1:10 PM said:
  
  i have a problem update my phone it always stop at 99%……………
  
  plz give the answer
  
  Reply ↓
mohamed javeed on October 19, 2012 at 5:35 PM said:

My mobile is samsung galaxy ace GT-S5830 . when i open Samsung kies it shows,”Your device does not support software upgrading via kies.”what can i do????????????????

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Shrey Gupta on September 12, 2012 at 1:37 AM said:

KIES says that “The device is not supported ” can you help?

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- Shrey Gupta on September 12, 2012 at 1:37 AM said:
  
  galaxy ace
  
  Reply ↓
- Praky G on December 1, 2012 at 2:55 PM said:
  
  Are you rooted?
  
  Reply ↓
yammus on July 21, 2012 at 2:20 AM said:

Hi.!!
I have a samsung galaxy ace and while upgrading in step after downloading update is stuck on window of ” Prepare for firmware upgrade” ,is the last screen that appears.
Nothing happens after that. Continued the process for more than 2 hours but no result. What to do?? Please advise.!

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- Praky G on July 21, 2012 at 2:30 PM said:
  
  Common problem. Reinstall Kies and retry.
  
  Reply ↓
  - Sarath on August 21, 2012 at 8:55 AM said:
    
    The problem still persists after re installing kies. The same window ‘preparing firmware upgrade’ is the last and no further process after this. How can I rectify this problem?
    
    Reply ↓
    - Praky G on August 21, 2012 at 9:01 AM said:
      
      Go for the upgrading/flashing firmware with ODIN. The link is mentioned in the post.
      
      Reply ↓
Amar on July 15, 2012 at 12:38 PM said:

Upon downloading Kies and plugging in my samsung ace, I was not prompted for an update. When I manually check for an update, I get a message saying ‘GT-S5830 does not support initialising’.

I would appreciate any assistance with this problem.

Hari Om

Amar

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- Praky G on July 15, 2012 at 9:02 PM said:
  
  Have you installed any custom rom, ran/installed any scripts or ROOTED your phone?
  
  Reply ↓
  - radharaman on November 27, 2013 at 5:08 PM said:
    
    no i just switch of the phone between installation of software
    
    Reply ↓
Amit Meena on June 22, 2012 at 10:39 PM said:

HELP!!!! i tried upgrading Samsung Galacy Ace to GingerBread but now :(( when i start it it is black screen… whne i press home power and down it starts saying downloading but on kies it says it is not connected… ??? help fast i kust have 5 hours so fast please!!!! :(((((((

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- Amit Meena on June 22, 2012 at 10:40 PM said:
  
  and the donwload was stuck at 8% before so i took it off and now nothing please help!!
  
  Reply ↓
Keshav on June 10, 2012 at 3:22 PM said:

Hi.. Thanks for all the help by such a nice post. My doubt is, i have an Ace with 2.2.1 Froyo version. I had rooted it by using Superoneclick. Can i still upgrade it to Gingerbird using KIES as it shows new firmware available, whenever i connect to KIES.

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- Praky G on June 10, 2012 at 6:14 PM said:
  
  NO.
  
  Reply ↓
  - Keshav on July 16, 2012 at 7:02 PM said:
    
    Any other way? Shall I unroot and then try to upgrade it.
    Why Kies shows that an update is available for my phone? What if I try to update it, Will it do any serious damage to my phone?
    
    Reply ↓
    - Praky G on July 16, 2012 at 7:05 PM said:
      
      No, if you have made any any changes which we are sure you must have after rooting, will not allow the phone to upgrade via Kies. The solution is simple: Download the firmware to which you are trying to upgrade and follow our Upgrade via ODIN tutorial!
      
      Reply ↓
Maria R on June 3, 2012 at 8:03 AM said:

My samsung Kies Air doesnt show that upgrade, it says it is the latest firmware available. 😦

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shafi1 on May 29, 2012 at 6:15 AM said:

Hi,
I have a problem while upgrading the FIRMWARE. After the downloading starts , it shows “Failed to run firmware upgrade. Unknown error occurred”.
Can anybody help me.
Thanks

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manoj on May 11, 2012 at 11:57 PM said:

i’m unable to upgrade my gt-s5830 with the latest kies software .. the kies after downloading the required upgrade components .. shows a dialog box “preaparing upgrade”
need ur help

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Shan nair on March 13, 2012 at 12:51 PM said:

Notice one more thing… before start instaliing check ur C drive space… Minimum 3000 MB free space required to upgrade firmware. otherwise u will get a popup “Insufficent disk space”

happy updating

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Nachiket on January 8, 2012 at 9:54 PM said:

Hi, i am a galaxy ace user and i encountered he following prob just after that downloading takes place and the new window says firmware upgrading

“Description:
Stopped working

Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: gt-s5830.exe
Problem Signature 02: 11.7.6.1
Problem Signature 03: 4e13ef03
Problem Signature 04: FirmwareUpdateAgent.Common
Problem Signature 05: 1.0.0.0
Problem Signature 06: 4e13ef03
Problem Signature 07: 1fd
Problem Signature 08: 0
Problem Signature 09: System.IndexOutOfRangeException
OS Version: 6.0.6001.2.1.0.768.11
Locale ID: 1033 ”

PLEASE TELL ME WHAT IS THE PROBLEM AND THE SOLUTION

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- Lee Hong En on March 7, 2012 at 6:11 PM said:
  
  Is ur phone still usable? Or is it a total blankout. Apparently during my software upgrade smth tripped up and my phone when into “no connection mode”… lol. But here a a few explanation. Ur usb cable is not plugged properly or phone is not connected to computer or connection is broken halfway. Second is u might have rooted ur phone or flashed ur phone b4…
  
  Reply ↓
Lee Hong En on December 31, 2011 at 2:52 PM said:

Late December. Samsung released Gingerbread 2.3.6 for Android Samsung Galaxy Ace in Singapore through Samsung Kies.

A few touch up in screen icludes a glowing blue light when you pull the screen downwards at the bottom of the page. The memo icon have also upgraded.

Either than the few upgrades in minor bug fixes no major things other than the things mentioned above have changed.

Hope next year samsung will release Android 2.4 =)

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- Gourav Goyal on January 8, 2012 at 11:27 PM said:
  
  You mean 4.0 I guess, thats not coming!
  
  Reply ↓
  - Lee Hong En on March 7, 2012 at 6:08 PM said:
    
    I meant that i hope android will make and release a 2.4 =) android 4.0 is only for later, higher tier phones……. sad =(
    
    Reply ↓
Antonio Gonzales on November 5, 2011 at 9:23 AM said:

Umm this is a good explanation. Will this also work with the galaxy mini update ?? or is this method exclusive for the Galaxy ace??

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Abhishek on September 26, 2011 at 3:40 PM said:

Hey.. thanks for such a nice tutorial..
I just upgraded my ACE to Android 2.3.4 (india) using Kies..
Although Kies is a little creepy piece of s/w..but it worked successfully 🙂

-Abhishek

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